Tinvio Legal Info
These terms and conditions ("Terms", "Agreement") are an agreement between Digital Services SG Six Pte. Ltd. ("Digital Services SG Six Pte. Ltd.", "us", "we" or "our"), a company incorporated in Singapore, and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the Tinvio mobile application, Tinvio web application and any of its products or services (collectively, "Transactions Platform" or "Services" or "Tinvio").
PLEASE READ THESE TERMS CAREFULLY. By accessing, installing, downloading and/or using the Transactions Platform or the Services, you acknowledge that you have read and understood and agree to be bound by these Terms (including all agreements and policies referenced in these Terms or otherwise applicable to the use of any third party services, the Virtual Wallet (as defined below) and related services which are required to be agreed to and accepted before the use of such specific features) and to our Privacy Policy. If you do not agree to be bound by any of these Terms, you must immediately stop using the Transactions Platform and/or any Services provided therein, close your account in Tinvio, delete the Transactions Platform from your mobile devices and/or other computer equipment and terminate your relationship with us without cost or penalty. These Terms apply in addition to and do not derogate from any other terms or conditions that expressly apply to a specific product or service accessed, supplied or provided by or via the Transactions Platform.
We reserve the right to amend, vary or change any information in the Transactions Platform and in these Terms without notice. The amended Terms will take effect from the time of posting on the Transactions Platform or our website. You are responsible for regularly reviewing these Terms so that you are aware of any changes to them and you will be bound by the amended Terms if you continue to access or use the Transactions Platform and/or Services.
Accounts and membership
If you create an account in Tinvio, you are responsible for maintaining the security of your account and you are fully responsible for all activities, including but not limited to communication, ordering, invoicing, analytics, that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your mobile number, email address and Internet protocol address to prevent further registration.
User content
We do not own any data, information or material ("Content") that you submit in Tinvio in the course of using the Services. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor and review Content in Tinvio submitted or created using our Services by you. Unless specifically permitted by you, your use of Tinvio does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
Billing and payments
Tinvio is free to use. Where future Services are offered on a free trial basis, payment may be required after the free trial period ends. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically after each billing cycle in accordance with the subscription term you selected based on the billing details which you provided to us.
We are responsible for paying to the relevant Third Party PSPs (as defined below) such fees and charges for your use of third party payment services (“PSP Fees”). We may however from time to time require you to pay to us such proportion of the PSP Fees as we deem fit and reasonable in our sole discretion for your use of such third party payment services per transaction order. In the event that you will be charged for any part of the PSP Fees, we will notify you of such additional charges before your next billing cycle.
If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per user, per outlet, per merchant, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Accuracy of information
Occasionally there may be information in Tinvio that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in Tinvio or on any related Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in Tinvio including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in Tinvio should be taken to indicate that all information in Tinvio or on any related Services has been modified or updated.
Third party payment services
If you decide to enable, access or use third party payment services, including but not limited to the services of third party payment service providers such as PT Sinar Digital Terdepan which operates the payment gateway “Xendit”, and Rapyd Holdings Pte Ltd which operates the payment gateway “Rapyd” ("Third Party PSPs"), be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and you hereby acknowledge that you have read and understood and agree to be bound by the terms and conditions of such other services. We encourage you to review the terms and conditions and privacy policies of any third party service providers, including Third Party PSPs, before using their services and disclosing your personal data to them.
The Transactions Platform and/or the Services provide a platform for the sale of goods between suppliers ("Suppliers") and buyers, whether as individuals or business merchants ("Buyers"), and enable you to either (i) list and sell your goods to Buyers and receive payments for the sale of goods as a Supplier; or (ii) manage and place orders for goods from Suppliers and make payments for the purchase of goods as a Buyer. You acknowledge and agree that (i) your payment to a Supplier (if you are a Buyer); or (ii) your receipt of payment from a Buyer (if you are a Supplier) arising from a transaction concluded on the Transactions Platform ("Concluded Transaction") is processed via an external payment gateway by Third Party PSPs. You further acknowledge that Digital Services SG Six Pte. Ltd. does not at any time accept, hold, retain or process any payment funds or cash balance pursuant to a Concluded Transaction, or otherwise provide any payment services to you. All payment funds or cash balance pursuant to a Concluded Transaction are held in regulated (custodian) accounts provided by Third Party PSPs (“PSP Accounts”). Digital Services SG Six Pte. Ltd. cannot guarantee the security of such third party payment system(s) or any payment data on the Transactions Platform.
Further, upon creating an account with Tinvio, you will be offered a virtual wallet on the Transactions Platform ("Virtual Wallet") which will enable you as (i) a Buyer to (a) load and deposit funds from your bank account; and (b) transfer funds to Suppliers pursuant to a Concluded Transaction; or (ii) a Supplier to (a) receive funds from Buyers pursuant to a Concluded Transaction; and (b) withdraw any available balance of funds received in the Virtual Wallet to a bank account as designated by you. The funds deposited and received will be reflected in the Virtual Wallet as electronically stored currency. By creating a Virtual Wallet, you acknowledge and agree that the Virtual Wallet is offered and operated by a Third Party PSP, and the use of the Virtual Wallet and related services is subject to the terms and conditions of the relevant Third Party PSP to which you are bound by. Digital Services SG Six Pte. Ltd. does not provide or operate any virtual wallet or related services, or in any way facilitate the transfer of funds in and out of the Virtual Wallet.
Digital Services SG Six Pte. Ltd. does not endorse, is not responsible or liable for any acts or omissions of any third parties, disclaims any and all liability in connection with the acts, omissions or defaults of such third parties, including Third Party PSPs, and make no representations or warranty of any kind, whether express or implied (including but not limited to, the implied warranties or conditions of merchantability and fitness for a particular purpose, non-infringement, security or accuracy), as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. By using the Transactions Platform and/or the Services, you irrevocably relieve Digital Services SG Six Pte. Ltd. from any and all liability in connection with the acts, omissions or defaults of such third parties, and waive any claim against Digital Services SG Six Pte. Ltd. with respect to such other services. Digital Services SG Six Pte. Ltd. is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for such other services or log into their respective mobile or web applications, and you assume total risk and responsibility for your enablement, access or use of such other services. By enabling any other services, you are expressly permitting Digital Services SG Six Pte. Ltd. to disclose your data as necessary to facilitate the use or enablement of such other service.
In particular, in the event of any discrepancy, irregularity, dispute, damage or loss whatsoever relating to a user’s payment funds or cash balance which are held in PSP Accounts, Digital Services SG Six Pte. Ltd. expressly disclaims any and all liability in connection therewith. We will, however, exercise our contractual rights against the relevant Third Party PSP as required to protect our users under such circumstances, and use our best efforts to procure the relevant Third Party PSP to rectify, resolve and/or remedy the said discrepancy, irregularity, dispute, damage or loss as necessary
Digital Services SG Six Pte. Ltd., the provider of Tinvio, does not require the approval of the Monetary Authority of Singapore for the Transactions Platform. While we will use due and reasonable efforts to check that all Third Party PSPs whom we work and contract with are regulated by the Monetary Authority of Singapore, please be advised that the Third Party PSPs themselves are responsible for maintaining their respective regulatory approvals on an ongoing basis. Users are advised to read the terms and conditions carefully.
Backups
We perform regular backups of the Content, however, these backups are for our own administrative purposes only and are in no way guaranteed. You are responsible for maintaining your own backups of your data. We do not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly. We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.
Advertisements
During use of Tinvio, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through Tinvio. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.
Links to other mobile or web applications
Although the Transactions Platform may link to other third party mobile or web applications that are not affiliated with or owned, operated or controlled by Digital Services SG Six Pte. Ltd., we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked mobile or web application, unless specifically stated herein. Some of the links in Tinvio may be "affiliate links". This means if you click on the link and purchase an item, Digital Services SG Six Pte. Ltd. will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their mobile or web applications. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements, other conditions of use and privacy policies of any mobile or web application which you access through a link from the Transactions Platform. Your linking to any other off-site mobile or web applications is at your own risk.
Prohibited uses
In addition to other terms as set forth in the Agreement, you are prohibited from using Tinvio or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services or of any related mobile or web application, other mobile or web applications, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or any related mobile or web application, other mobile or web applications, or the Internet. We reserve the right to terminate your use of the Services or any related mobile or web application for violating any of the prohibited uses.